There’s multiple ways to reach us. Either by: Email: valeoroyalrentals@gmail.com, Phone 613-668-3187, Through the self-booking feature on our website, Through the digital chat on our website, by DM on instagram @valeoroyal, On our Facebook page, and lastly through linkedin.

The sooner the better. Our schedule gets busy pretty quick. Your event date is not booked until we receive a %50 retainer fee.

Most likely this will already be asked at the time of booking.There are three options: You get to keep your balloons We donate the balloons to a charity that has a special place in your heart We leave with the balloons or pop them depending on their conditions.

Latex Balloons

Answer is No. We do not accept any balloons from our clients and that is to ensure the consistency of the quality of our services.

The answer is No. We do not work with Amazon balloons for the simplest reason that they do not offer the quality that reflects our image and standards as a brand. Plus, the balloons don’t last longer than the Latex one. In other words, there’s no guarantee that they will last the whole event.

We definitely do not want to spam you. You have the right to accept for us to communicate with you by email or not. Even though our mails provide significant insights about the Balloons/Event industry, we have this commitment as a brand to respect your space.

Yes definitely. We want you to use your creative mind and at the end of the day it’s your event, you’re the one being seen. So you definitely want something that will make you happy. Note that we may not be able to accommodate all designs. If applicable, a similar design to what has been shown will be given.

Yes. In the mockup process we ask you the three to four colours that you want to work with. Keep in mind that colours can’t be changed in less than 3 weeks prior to the event. Any change of colours requests within those three weeks will be subject to additional fees.

Valeo Royal specialize in balloon set ups services. We also offer a limited set of rental equipment. We decorate for corporate events, baby showers, bridal showers, weddings entrance decorations, backyard parties/bbqs, community events, church events…

A $5 late fee per day will apply if rented items are not returned at the expected date. Additional fees will be charged if decorations set up and balloons are changed within three weeks prior to your event.

An additional fee will be applied to repair or replace equipment. Once we leave the site, you are not allowed to touch the set up. If everything gets damage because you didn’t respect that first rule, we will not come back on site to fix it. A client decor satisfaction form will be signed when we arrive on site. That form confirms that everything was given to you in good shape and that you consent not to touch the set up.